Help centre
Billing and account
Upgrading your plan, changing the billing cycle, passwords and account security.
- How to upgrade (or downgrade) your VPS planMoving to a plan with more CPU, RAM or disk without losing anything. What you pay, when it applies and what happens if you go down a plan.Billing and account
- How to change your billing cycle (monthly, quarterly, yearly)Going from paying monthly to every three, six or twelve months. You keep the days you paid for and the server never notices.Billing and account
- How to change your account password and turn on two-factor authenticationYour panel password, two-factor authentication and how to kick out any session you do not recognise.Billing and account
- Renewals: when the invoice arrives and what happens if you pay lateInvoice 7 days before, suspension the day after the due date and deletion after 3 days. How to avoid it and why paying early never costs you days.Billing and account
- How to pay an invoice and turn on automatic paymentCard or PayPal from the panel, bank transfer by letting us know first, and how to make renewals charge themselves with a saved payment method.Billing and account
- Downloading your invoices and adding your tax detailsWhere your PDF invoices are, how to have them issued to your company and why the details are fixed at the moment of payment.Billing and account
- How to cancel a service (and what happens to your data)Cancel at the end of the period or immediately: the difference, when the server is deleted and what to do before you click the button.Billing and account
- Referral programme: earn money by recommending usHow to request your code, share your link, how much you earn for each customer you bring and how to get paid.Billing and account
Can’t find what you need?
Open a ticket from your panel and we will answer in under 5 minutes.