Help centre
Support and troubleshooting
What to check when something breaks and how to ask us for help so it gets fixed fast.
- Opening a support ticket (and getting it solved first time)Where to open one, which department to pick and what to include so there is no back-and-forth. And what you must never send us.Support and troubleshooting
- My VPS is not responding: what to check, in orderRemote desktop will not connect, SSH fails or the game server is down: the checklist from the panel to the console, to find where the problem is in two minutes.Support and troubleshooting
- Running an MTR to diagnose lag and dropsThe test that helps us most with lag, packet loss or drops: how to run it on Windows, Mac and Linux, how long to leave it and how to read the result.Support and troubleshooting
- Measuring your VPS's ping and speedWhat ping you get to each data centre, how to measure speed from the VPS itself, why a Windows VPS does not answer ping and how to read the results.Support and troubleshooting
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Open a ticket from your panel and we will answer in under 5 minutes.